Small runs. Handmade pieces. All sales final.

Refund Policy

Returns & Refunds

We do not accept returns, exchanges, or refunds for:

Change of mind
Incorrect size selection
Buyer’s remorse
Shipping delays outside of our control
Preorder production timelines

Please review all product details and sizing information before placing your order.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at [Your Email Address].

Include:

Your order number
A description of the issue
Photos of the item

If approved, we may offer a replacement, store credit, or another appropriate resolution.

Preorders

By purchasing a preorder item, you acknowledge and accept the stated production timeline. Preorder orders cannot be canceled or refunded once placed.

Contact

For any questions regarding your order, please contact:

Made by Mauh
Email: [Your Email Address]

Shipping Policy

A legal disclaimer

Last Updated: [Date]

At Made by Mauh, many of our products are offered as preorders. This means your item is produced or prepared after your order is placed, allowing us to focus on quality, craftsmanship, and limited-run releases rather than mass production.

Preorder Items

Preorder items are not ready to ship immediately.

Please allow [4-7 weeks] for production and processing before your order ships.

Estimated production timelines will be listed on the product page whenever applicable.

By purchasing a preorder item, you acknowledge and accept the stated production timeline before shipment.

Order Processing

Once your preorder item has been completed, your order will be processed and prepared for shipment.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Time

Shipping time begins after production is complete and your order has been shipped.

Estimated delivery times:

U.S. Orders: 3–7 business days
International Orders: 7–21 business days

Shipping times are estimates and may vary depending on carrier delays, weather conditions, customs processing, or other circumstances outside of our control.